Client Asset Safeguarding Policy

This Client Asset Safeguarding Policy sets out how Mask Virtual Assets Exchange LLC ("Metra", "we", "us", "our") arranges for the protection, segregation and safekeeping of client Virtual Assets held with our appointed custodian and other service providers.

The full, regulator-approved wording of this Policy is available as a downloadable PDF. Clients should read the full Policy together with the Terms of Service, Risk Disclaimer, Disclosures and Schedule of Fees.

Download Client Asset Safeguarding Policy (PDF)

Summary of Key Safeguarding Arrangements

• Use of Regulated Custodian: Client Virtual Assets are held with a regulated third-party custodian under a formal custody agreement.
• Segregation of Assets: Client assets are held separately from Metra’s own assets, with clear wallet- and ledger-level segregation.
• Wallet Architecture: Use of cold, warm and hot wallets with appropriate approval matrices and security controls.
• Reconciliation and Reporting: Regular reconciliation of on-chain balances to custodian and internal records, with escalation and reporting for discrepancies.
• Access Controls: Role-based access, multi-factor authentication and defined Initiator/Approver structures for any movement of client assets.
• Bankruptcy Remoteness: Contractual and operational measures to ensure that client assets remain segregated from the estate of Metra and the custodian.

This summary is provided for convenience only. In the event of any inconsistency, the detailed wording in the Client Asset Safeguarding Policy PDF prevails.