1. Definitions
“Personal Information” or “data” is as described at Article 2A. “You” means the user of the platform; “We” or “the Platform” refers to us, METRA or this platform.
2. Collection of Data
A) When you provide Personal Information: We collect Personal Information such as your full legal name, gender, date of birth, address, email address, nationality, government ID (e.g., driver’s license or passport), video or photograph from identification documents, transactional information and any other information requested occasionally.
B) When you use our services or visit our web pages: We automatically receive and record information on your browser and device, including IP address, browser type, language, date/time of access, software and hardware characteristics, web page records, bank account, card information, wallet addresses, log information and other information we may collect occasionally.
C) When you use other platforms to perform activities relating to METRA: For example, from your payment provider, business partners and publicly available sources through lawful means, we may obtain personal data such as bank account details, information provided by partners, advertising networks, and other information collected occasionally.
The following does not apply to this privacy policy: keywords entered in search services; information and data you publish publicly (e.g., forum posts); violations of law or platform rules and the measures taken against you.
3. Use of Information
A) Customer Experience and Protection: To enhance user experience and security, we may use your information to improve protection of our services and provide customer support.
B) Marketing Material: We may use your data, including email addresses, to personalize and improve the effectiveness of our communications. You can unsubscribe at any time. We do not sell your data to third parties for their marketing.
C) Consent: With your consent where required by law, we may provide information tailored to your interests, including sharing information with partners so they can send you information about their products and services.
D) Joint Services: When we jointly offer services with partners, we may need to share user information with that partner, and we require them to protect user information consistent with this policy.
E) Legal Obligations: We may use your information to comply with legal or regulatory obligations (e.g., record-keeping, AML, KYC) and to assist lawful investigations, court orders, or reporting obligations.
4. Information Disclosure
We may disclose your personal information in whole or in part as required by law or with your consent, including to provide requested services; to administrative or judicial authorities; in case of violations of laws, regulations or our rules; to respond to intellectual property complaints; and as otherwise permitted by applicable policies or law.
5. Information Storage & Exchange
Information collected by METRA may be securely stored on our servers and those of our affiliates. It may be transferred to, stored, or processed in other jurisdictions, consistent with applicable law and contractual protections. Employees are bound by confidentiality. Subject to law, we store information as long as reasonably necessary for this Policy.
Change in your information – You may email us at support@metra.ae to amend/delete your information except where we must retain it for regulatory or legal purposes.
Further information on Data Localization
A) Data Localization: We store and process sensitive personal data in compliance with applicable laws.
B) Cross-Border Data Transfers: We take necessary precautions and transfer personal data only with adequate safeguards and approvals.
C) Third‑Party Service Providers: Providers are bound by contracts requiring appropriate data protection and security.
D) User Rights Regarding Cross-Border Data Transfers: Contact legal@metra.ae for details on safeguards and transfers.
7. Information Security
Keep your credentials safe. We use security measures (including password encryption) but no system is perfectly secure. If you suspect a leak, especially of your username or password, contact us immediately. Never share your password or authenticator codes.
8. Disclaimer
We are not responsible for: (A) information leakage due to your negligence in safeguarding credentials or account sharing; (B) leakage, loss, theft or tampering caused by force majeure such as attacks or government actions; (C) information leakage by other linked websites.
9. External Links
We are not responsible for the privacy practices of external websites. Please review their policies when you leave our platform.
10. Changes to this Policy
We may update this policy from time to time. We will not use your personal information for purposes not covered here without your prior consent and will notify you of material changes.
11. Contact Us
For questions on privacy, challenges, policy implementation or website operation, please email legal@metra.ae.